Viajes Ontiveros

I don't recommend this company for the following reasons. On the day we make purchase of the trip the Bathroom was not in service or not shared with the customer's. Although I observed an employee coming out of the bathroom. On the day my family and I went on the purchase trip to Mexico City, Puebla it didn't go as planned. The buses used on this trip were not serviced properly or not serviced at all,. They were in poor condition to the fact that they broke on the way to places more than four times. Ontiveros didn't do anything to help and left our family's stranded out on the side of roads for hours claiming that there was no buses available to replace the broken ones. The first bus stop running completely living us stranded on the road on the middle of the night, no emergency lights or indicators to allow others vehicle's to take precautions. We waited for more than three hours for a replacement bus. The replacement bus broke a numerous times and ran out of diesel once. This bus was in such a bad condition that started emanating carbon monoxide into the cabin to the point that all the Passengers were complaining to the point that we paid for the remainder of the trip with our own money to get back to Guadalajara. With the understanding that they meaning Ontiveros will reimburse this amount. Will see.

The tour was fantastic, we speak little Spanish but the tour guides were not helpful at all. They gave very little information and went off by themselves most of the time, the bathroom on the bus was out of service. Loved the tour but service was terrible. The guides made no effort at all to include us even though we tried our best to speak Spanish. I think some of our cost was to cover a holiday for the guides because they were never around

I just returned from Chihuahua with them and the truth is that everything is very good. From the purchase of tickets to the return. Yes, there are things to improve, as in everything, but I thank everyone who coordinates, especially "Santiago and Michel" who behaved like a mother throughout the trip. Keep giving it a try. Congratulations!!!