Viajes Ontiveros is a reputable brand that offers exceptional travel services to its customers. With a strong presence in the tourism industry, Viajes Ontiveros prides itself on providing unforgettable experiences to all its clients. The brand is known for its attention to detail, ensuring that every aspect of the travel experience is well organized and exceeds expectations. From transportation options to accommodation and excursions, Viajes Ontiveros ensures that its customers have a seamless and enjoyable journey. The brand is committed to delivering outstanding customer service and ensuring the safety and security of its travelers. With a focus on customer satisfaction, Viajes Ontiveros goes above and beyond in delivering memorable travel experiences. Whether it's a family vacation or an adventurous getaway, Viajes Ontiveros caters to the diverse needs and preferences of its clients, making every trip a truly remarkable one.
Amenities and More
- Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Reviews
I don't recommend this company for the following reasons. On the day we make purchase of the trip the Bathroom was not in service or not shared with the customer's. Although I observed an employee coming out of the bathroom. On the day my family and I went on the purchase trip to Mexico City, Puebla it didn't go as planned. The buses used on this trip were not serviced properly or not serviced at all,. They were in poor condition to the fact that they broke on the way to places more than four times. Ontiveros didn't do anything to help and left our family's stranded out on the side of roads for hours claiming that there was no buses available to replace the broken ones. The first bus stop running completely living us stranded on the road on the middle of the night, no emergency lights or indicators to allow others vehicle's to take precautions. We waited for more than three hours for a replacement bus. The replacement bus broke a numerous times and ran out of diesel once. This bus was in such a bad condition that started emanating carbon monoxide into the cabin to the point that all the Passengers were complaining to the point that we paid for the remainder of the trip with our own money to get back to Guadalajara. With the understanding that they meaning Ontiveros will reimburse this amount. Will see.
The tour was fantastic, we speak little Spanish but the tour guides were not helpful at all. They gave very little information and went off by themselves most of the time, the bathroom on the bus was out of service. Loved the tour
but service was terrible. The guides made no effort at all to include us even though we tried our best to speak Spanish. I think some of our cost was to cover a holiday for the guides because they were never around
Excellent tour agency, all recommended, very good service, I got a new truck...I will definitely travel with them again
What fun! I can't wait to return.
I just returned from Chihuahua with them and the truth is that everything is very good. From the purchase of tickets to the return. Yes, there are things to improve, as in everything, but I thank everyone who coordinates, especially "Santiago and Michel" who behaved like a mother throughout the trip. Keep giving it a try. Congratulations!!!
I went to buy a trip to take my mom on vacation, the girl who helped them is super friendly; I hope our trip is spectacular!!
Good service. Comfortable bus transportation
Location
Hours
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Monday
09:00 AM - 06:30 PM
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Tuesday
09:00 AM - 06:30 PM
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Wednesday
09:00 AM - 06:30 PM
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Thursday
09:00 AM - 06:30 PM
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Friday
09:00 AM - 06:30 PM
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Saturday
09:00 AM - 02:00 PM
- Sunday Close
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